Computer telephony integration
Computer telephony integration (CTI) is technology that allows interactions on a phone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and facsimile, the definition of CTI has expanded to include the integration of all client contact channels (voice, email, web, facsimile, etc. ) with computer systems.
The Call Center India Computer Telephony Integration (CTI) Option enables to offer a comprehensive network-to-desktop scheme, including extensive functionality at private workstations.
By integrating the call center solutions, the Call Center India CTI Option helps you:
- Deliver a broad range of information and business applications, allowing you to choose the better solutions for your needs
- Deliver correct client profile and contact information data to the desktop
- Perform agent-to-agent transfer of call detail data across multiple sites
- Make complete consumption of corporate information to support business rules and objectives at the level of client contact
- Take reward of data collected from the Internet, carrier networks, automated request distributors (ACDs), interactive sound reaction (IVR) systems, Web servers, e-mail servers, databases, and new applications
- Quickly and cost-effectively unify contact centre systems across the enterprise with negligible tradition growth or systems integration
Visitor Benefits
Personal
- Keep up to date on emerging technologies in the industry
- Build your own marketability/knowledge
- Network with leading industry's players & peers
- The most comprehensive educational opportunity
Business
- All the key industry suppliers are there under one roof - showcasing their latest products and services
- Get access to a plethora of current and new industry knowledge
- Co-location with Networks telecom, offers visitors the single most valuable day out of the year!
What can CTI do for your organisation?
- Improve Customer Service
- Increase employee productivity
- Reduce costs
Contact at Call Center India for more Information about Computer Telephony Integration (CTI).