Email Management System

Call Center India provide state-of-the-art administration of customer's email traffic. Working towards building character customer relationships for their clients, the Call Center India endeavor for excellence in every facet of job.

Feature of E-mail Management System

• Web based Tool
• Based on LAMP Technologies
• Capability to Handle Large Email Volumes
• Queue Management
• Letters & Faxes Routing
• User and Role Management
• Keyword and Category Management
• Email History and Threading
• Assignment and Escalation
• Automation of SLA's
• Feedback Forms
• Sales or Order Processing Forms

Having gained comprehensive knowledge about the customer and his products, the Call Centers construct thorough knowledge bases and reaction templates. Every less facet of the clients' stake in made tone away and changes taken maintenance of. This enables the Call Centers to effectively react to the query mails of the customers and provides for best client gratification. The services offer a coherent way of handling the client and prospect web requests.

The call centers are able of designing a plan that makes a visit to customer's website a constructive experience, whether the customers are visiting the site-

• To request information
• For technical support
• Or to place an order

Client's Benefits

• Easily accessible
• Customizable & scalable
• Extensive management tools
• Flexible productivity tools
• Sophisticated business rules
• Enterprise-ready design
• Multi-client reporting
• Encapsulated service levels
• Low deployment effort
• Low Total Cost of Ownership (TCO)
• Increased ROI

The E-mail reaction redirects the customers' e-mails to Customer Service Representatives (CSRs) who so react exactly as directed, using formatted replies or forwarding to particular persons or departments.

For more Information about email management system, please Contact at Call Center India.